yoyo Privacy Policy
This page describes what we collect when you use yoyo and how we keep that data protected. We collect your email, full name, date of birth, government ID, proof of address, and payment information to verify your account, process deposits and withdrawals, and comply with legal requirements.
We at yoyo treat your personal data with care. Your information is encrypted, stored securely, and shared only with payment processors, banks, and authorities where required by law. We retain your data for account management, fraud prevention, and dispute resolution. You have the right to request access to your information, correct inaccuracies, and understand how we use your data.
Our privacy practices apply to all users on yoyo across our football sportsbook markets, live-dealer tables, slot games, and esports products. This policy covers both desktop and mobile access to our platform.
What Data We Collect on yoyo
When you register for yoyo, we collect your email address, username, password, full name, and date of birth. During account verification, we ask for government-issued ID (KTP, Paspor) and proof of address (utility bill, bank statement). We photograph or scan these documents and store them securely in encrypted form.
We collect payment information—your chosen deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet)—to process deposits and withdrawals. We do not store full credit card numbers; payment processing is handled by third-party payment gateways that comply with PCI Data Security Standard (PCI-DSS).
We record your account activity on yoyo, including all logins, deposits, withdrawals, and bets placed. We collect your IP address and device information (browser type, operating system) to detect fraud and verify your location. We may use cookies and similar tracking technologies to improve your experience and remember your preferences.
How We Use Your Data on yoyo
We use your personal data to verify your identity, prevent fraud, and comply with Know Your Customer (KYC) regulations. Your name, date of birth, and ID number are checked against fraud and sanctions databases to ensure your account is legitimate and not blocked by regulatory authorities. We use your email to send account notifications, deposit confirmations, withdrawal updates, and support responses.
Your payment information is used solely to process your deposits and withdrawals. Your transaction history is retained to prevent money-laundering and to settle disputes if you question a bet or withdrawal. Your account activity—logins, betting patterns, game play—is analyzed to detect unusual behaviour that may indicate fraud or account compromise.
We use aggregate, anonymized data (e.g., "X thousands of users in Jakarta placed Liga 1 bets in September") for analytics and platform improvement. This data cannot identify you individually.
Third-Party Data Processors on yoyo
We share your data with third-party processors who help us operate yoyo. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateway operators, and Indonesian banks) receive your payment method and transaction details to complete deposits and withdrawals. Identity verification service providers receive your ID and address documents to confirm your information. These processors are contractually bound to protect your data and use it only for their specific service.
Our servers are located outside Indonesia; your data may be stored and processed in other countries. We apply standard encryption and security measures to protect data in transit and at rest. We do not sell or rent your personal data to marketing companies or advertisers.
Cookies and Tracking on yoyo
Our platform uses cookies to store your session information, remember your login preferences, and measure site usage. Essential cookies are necessary for yoyo to function (e.g., maintaining your login session). Analytics cookies help us understand how users navigate our football markets, live-dealer tables, and esports sections so we can improve your experience.
You can manage cookie preferences in your browser settings. Disabling cookies may affect your ability to use yoyo fully. We do not use third-party advertising cookies to track you across other websites.
Your Rights and Data Protection on yoyo
You have the right to request access to the personal data we hold about you. Contact our support team with your account email, and we will provide a copy of your data, including your ID documents, account activity, and transaction history. You have the right to correct inaccurate information and request deletion of your data, subject to our legal retention requirements (e.g., we must retain financial records for regulatory compliance).
You can request that we stop processing your data for marketing or analytics purposes. You can update your email address, password, and contact information through your yoyo account dashboard at any time. If you believe we have misused your data, you may lodge a complaint with your local data protection authority.
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We collect only data necessary to verify your account and process transactions
Email, ID, proof of address, and payment method are encrypted and stored securely.
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We share your data only with payment processors and regulators
Third-party processors are contractually bound to protect your information and use it only for their specific service.
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You can request access, correction, or deletion of your data
Contact our support team with your account email to exercise these rights, subject to legal retention requirements.
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We retain your data for account management and fraud prevention
Transaction records are typically retained for several years to comply with regulatory requirements and resolve disputes.
Our yoyo Security Practices
We encrypt your data in transit (using TLS/SSL) and at rest (using industry-standard encryption). Your password is hashed and never stored in plain text. We use two-factor authentication (2FA) as an optional additional security layer. Our systems are protected by firewalls, intrusion detection, and regular security audits.
Despite these measures, no online system is completely secure. If you suspect unauthorized access to your yoyo account, reset your password immediately and contact our support team. We will review your account activity and help secure your account.
Data Location and Jurisdiction Notice
Our servers are located outside Indonesia. Your data may be stored and processed in countries with different data protection standards than your own jurisdiction. By using yoyo, you consent to the transfer and processing of your data internationally. We apply encryption and security measures to protect your data in these locations.
Our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, and Medan are responsible for ensuring their use complies with local data protection and gaming regulations. We do not permit access from jurisdictions where online wagering is prohibited.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or through notifications on your yoyo account. Continued use of our platform after such changes constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.
Our privacy commitment centres on protecting your data, being transparent about how we use it, and respecting your rights. We take data security seriously and apply industry-standard practices across yoyo to keep your information safe.